Stations seek ways to lift listeners out of ‘news fatigue’

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DALLAS —No conclusive evidence shows that the syndrome known as news fatigue is affecting public radio listeners, but station executives and fundraisers strategized about possible antidotes Wednesday during the Public Media Development and Marketing Conference.

Survey research and digital news metrics support the theory that American adults have grown weary of the relentless news cycle, said session moderator Abby Goldstein, incoming president of the Public Radio Program Directors Association. “We all know it’s happening” with public radio listeners, she said, but no hard data connects news fatigue to a decrease in public radio’s audience.

Digital media and cable news executives told Axios last month that audience interest in their Trump-related coverage had dropped. A report by the Pew Research Center in early 2018 found that 68% of American adults surveyed felt “worn out” by the amount of news.

Public radio’s own research has also turned up evidence of news fatigue. An August 2018 NPR survey of newsmagazine listeners found that half of respondents ages 25–64 said they sometimes “need a break from the news to de-stress.” Another 38% percent said that they “feel overloaded with news and information these days.”

Meanwhile, Greater Public’s Benchmarks for Public Radio Fundraising survey of station audience and fundraising trends found that listenership among 43 stations of all formats in Nielsen Portable People Meter markets dropped 6.4% from 2017 to 2018, according to data shared at a PMDMC session. Listening declined 3.2% for 48 stations in diary markets. But donations held steady among the stations, with the number of active members who donated $249 or less decreasing by less than 1%.

“We all went up two years ago,” said Jennifer Strachan, chief content officer of KUOW in Seattle and a co-presenter of the news fatigue session. “We were rolling in money and feeling good.” Now, she said, KUOW is among the stations experiencing the downside of the “Trump bump” that boosted audience and donations for public radio in 2016 and 2017.

Strachan and other public radio leaders see audience declines reported by some stations as cyclical. “What happens to most stations is that it’s a return to normal,” Strachan said. “It’s not necessarily a bad thing; it’s just down from a high.”

Audience slide ‘a flag’

Strachan said she grew concerned in the fall when KUOW’s audience slide didn’t conform to the norm of cyclical declines and rebounds. The station’s weekday average–quarter-hour ratings were slow to recover from a sharp drop during the midterm elections, and the slump marked the first time KUOW’s listeners didn’t return after a downturn driven by the news cycle.

“We have relied on them to always come back to us,” she said. “This was a flag for us.”

She also worried about audience feedback. Listeners complained that they were tired of hearing about President Trump or that they’d had it with news that was “all bad” or that made them sad.

“Listeners have strong feelings about what’s going on, but we can’t soften [the news] for them,” Strachan said. “We can’t not tell you what is going on.”

To acknowledge listeners’ weariness with the news, she sent an email to KUOW supporters with the subject line “A note from your News Therapist.” She told listeners that it was OK to take a break from the news and to check out The Wild, a new KUOW podcast about wildlife and ecology, for something different. She also reminded donors that KUOW can’t take a break from reporting the news.

Twenty-one percent of recipients opened the email — higher than normal among messages to supporters, Strachan said. It didn’t generate more donations than usual, but supporters told her the letter was “honest” and “refreshing.”

“We’re trying to do a better job of getting people into our weekends so they can have fun.”

Israel Smith, WBEZ

Goldstein recommended that station fundraisers find “ways to appeal to your audience when they’re in a place of fatigue and exhaustion. It’s smart to put yourselves in their shoes and figure out what you can do.”

Sometimes, that means recognizing fatigued listeners are going to switch to a public radio music station, which she observed as GM of WYEP in Pittsburgh, the Triple A sibling of all-news WESA.

“Three months before the election, the audience softened for the music station,” Goldstein said. “It became our Trump slump. But 2018 was the best year for AQH and cume growth for the music station. We were way ahead of our membership goals.” Leadership of WYEP and WESA “really talked about threading people back and forth” between the two stations, she said.

Station leaders in the audience described other factors that have contributed to listenership declines.

The Trump bump coincided with the sunsetting of two “big tent” weekend programs — Car Talk and A Prairie Home Companion, said Tim Eby, GM of St. Louis Public Radio. Both shows were funny and entertaining, providing an “entryway” for new listeners to discover public radio.

“What we have not done is to think about how to fix weekends,” Eby said. Instead of developing new weekend programs as prospective big tents, he said, NPR and stations have relied on podcasts, which are also available for on-demand listening.

“As a system, we need to really look at Saturday mornings and Saturday afternoons,” Eby said. He called for public radio to invest in unique weekend programs that will attract new listeners.

Chicago’s WBEZ has been testing strategies for combating news fatigue, said Israel Smith, managing director of programming and audience development. “I don’t have any answers,” he said.

“We’re trying to do a better job of getting people into our weekends so they can have fun,” Smith said. “We’re trying to create new tentpoles.” NPR’s It’s Been A Minute “is becoming a tentpole for us,” Smith said.

WBEZ has also added regular news updates to its programming throughout the day, aiming for those listeners who want short news breaks, Smith said.

‘What you do control’

When panelists invited session attendees to share their strategies, several described off-air tactics, such as thanking members for their support in a message that doesn’t ask for donations and creating events that are fun or instructive.

KRWG in Las Cruces, N.M., began hosting more special events and promoted them on-air as fun ways to take a break from the news. In May, it staged “Beer Confidential LIVE,” a beer-tasting event that aired as a live broadcast. St. Louis Public Radio introduced Mini-Journalism School, a six-week course on the craft, practice and ethics of journalism.

Live interaction that brings people together is “really, really smart,” Goldstein said.

“There are a lot of external factors that you don’t have any control over,” she said. “You have to think about what you do control,” she said, such as on-air promotions. She advised attendees to “stop applying ‘public radio nice’ to our storytelling and promotion” and to be more aggressive about talking up what their stations do for their communities.

“Get out there and be loud and proud,” Goldstein said.

7 thoughts on “Stations seek ways to lift listeners out of ‘news fatigue’

  1. I find it highly telling that in the favor of listeners telling stations they don’t like the news, the stations’ go-to respond is that there’s something wrong with the LISTENER instead of something wrong with the NEWS the station is presenting.

    Maybe they’re tired of NPR’s significant problems being addicted to “the view from nowhere” and rife with false equivalence….despite three years to come up with a solution to the problem.

  2. That should be “in the FACE of listeners” not “favor”…and “go-to response” not “respond”.

    Durn autocorrect.

  3. Once upon a time, in another life, I managed a public radio station in a major market city (Indianapolis, IN…WFYI-FM). When I became the manager (and programmer) in April, 1998, WFYI-FM aired “Morning Edition”, “The Diane Rehm Show”, whatever WAMU-FM called the show with Derrick McGinty at the time, then “Fresh Air” with Terry Gross, then “Talk of the Nation” with Juan Suarez. At 3:00 p.m., WFYI offer ‘The World”, going into “All Things Considered” with “Marketplace” at 6:30 p.m., E.T. At 7:00 p.m., WFYI carried local classical music until midnight, the joined P.R.I.’s “Classical 24” until 5:00 a.m., E.T. In my opinion, the programming was balanced, and became even more so when Kojo Nnamdi replaced McGinty. When N.P.R. dropped Kojo, WFYI tried several shows until N.P.R. launched “Day2Day”, which was good, even though ‘T.O.T.N.” lost its way during the Juan Williams-era. We carried Indiana’s Tavis Smiley until N.P.R. dropped him, which was appropriate back then for behind-the-scenes tampering with the integrity of the radio station and its audience. Frankly, “A-1” is tedious and misses the mark, to my jaundiced ears. “Here and Now” is a two-anchor program that to my ear simply drags when the news cycle is slow and repetitive. It is not nearly the program that “Day2Day” could have become had it been allowed to live.

    While I appreciate the principle of “doing the most important thing when it is most important”, there were and are times when N.P.R. and its news division does things that are at cross-purpose to the talk programs. There were several occasions and too many at that, when programming originating from WAMU and “Fresh Air” essentially covered the same ground with the same guests on the same day, then add “T.O.T.N.” because the producers of those programs never paid attention to what the other programs were doing. I know, it’s a national system and not every station carries the same shows; however, N.P.R. still marketed it as their “News and Talk’ PACKAGE ! Constant repetition without fresh information made it extremely difficult to listen to the program stream, even for me, a news junkie, and one whom always listened to the on-air signal all-day long in the background.

    Even with programs like “The Moth Radio Hour”, “This American Life”, “How I Built This”, “TED Talks’, “SNAP Judgement”, “In a Minute”, the storytelling fatigue sets in on the weekend. “This American Life” has become dark and grim with few spots of the unbridled joy that was present before 9/11/2001. Many (too many) of the first person narratives are personal and tragic. But after a while, my heart-break meter is stuck at 110 % and I cannot take it any longer. I find myself turning the radio either off or to a music radio station. Even my favorite public radio program, “RadioLab” has recently taken a program direction that makes it less enjoying to listen in the last few months. I now listen to Terry Gross in the middle-of-the-day, then tune into “A.T.C.” and “Marketplace”.

    Don’t get me wrong, we live in disturbing and serious times, but there is only so much tragedy and anger a human being can tolerate before the “care and grief” center becomes overloaded. That, I believe is the “fatigue factor”. Part of it is the nature of the hosts in these programs as after a while, they all sound like N.P.R. program anchors. Part of it is the relentless sameness of the programming, day after day. After a while, it simply drones on and on until I go away. When I programmed and managed commercial radio stations before October, 1997, I could not take a daily dose of Rush Limbaugh for the same reason. The late, great Fred Heckman, whom was news director at WIBC-AM between 1957 and 1992, once remarked that a good radio station, just like a good newscast had “peaks and valleys of the emotional impact of stories”. Fred was a master at weaving the good, the bad, the ugly, the outrageous, the tragic, the comic elements in his morning newscasts…BALANCE. Yes, when circumstances dictated, the newscasts were all the facts with no fluff…but NOT every single day-in, day-out.

    Thank you. I shall retreat into my cave of horrors.

  4. I’d like to call out the the statement, from above, as Gospel Truth:
    There were several occasions and too many at that, when programming originating from WAMU and “Fresh Air” essentially covered the same ground with the same guests on the same day, then add “T.O.T.N.” because the producers of those programs never paid attention to what the other programs were doing.

    My experience is that this is a daily occurrence, not an isolated one.

    I think that understanding this phenomenon, and recognizing the reality and validity of it, is crucial to solving the problem.

  5. I had to stop listening to the news to maintain my sanity. All Trump, all the time and mostly the lead were just too tiring. I switched to the classical music station except for one program, Wait, Wait … Generically, the press made the guy with free marketing of his chaos as the he4adline above the fold or the electronic lead. Tweets were taken as legitimate policy and presented as delivered, rather than with critical analysis and fact-checking receiving equal time. Now the press still discovers that he is racist or any other negative term and are amazed at its own finding. Really? There are too many positive actions of our US citizenry every day to waste time and space on the antics of an exception to the rule.Public radio listeners deserve better.

  6. “… unique weekend programs that will attract new listeners.”

    We tried. From 2015 – 2018 we created and marketed a fun, polished 2-hour show with a weekend clock — a mix of new AAA music, mini-features (Trump-free) and delightful street interviews. UnderCurrents WEEKEND was embraced by about 60 stations, but after three years, we pulled the plug. Why? Despite all the hand-wringing about weekends, human-scale/adventurous/diverse couldn’t compete with the system’s dream that someday another tentpole in shining armor will appear. Yes, Public Radio has a legacy of big, big shows, but how big do the tentpoles really have to be to attract new listeners?

    Gregg McVicar & Gabriela Castelán
    RadioCamp, LLC

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