With new service, DMW seeks to help stations boost mobile giving

A new service from DMW Direct Fundraising aims to help pubmedia stations reach members and donors through cellphones and tablets, using software for creating mobile-friendly pledge forms.
According to DMW, the new service will be more effective than the text-to-give format many stations have experimented with because it doesn’t rely on cellphone carriers to collect money and allows for larger donations. It also offers more opportunities for individualized communications. Mobile giving can be an important revenue stream, but stations should view it as more than just dollars and cents, said DMW President Debbie Merlino. “It’s really important to not just think of this as another channel for revenue only,” she said. “It really needs to be about engagement.

PBS to track behavior of viewers pledging to core-schedule programs

In an experiment signaling public TV’s resolve to address concerns about the long-term effects of transactional pledging on its donor base, PBS plans to test whether fundraising around regularly scheduled signature series can convert more viewers into loyal members and donors. Though traditional fundraising programs generate more cash for stations, many development professionals believe that pledging around core programs could yield better-quality donors who are committed to public TV’s mission. Stations such as Maryland Public Television and PBS SoCal in Orange County, Calif., have successfully pledged series from PBS’s National Program Service, as well as popular British dramas and comedies acquired from other distributors. Their results prompted PBS to take a deeper dive into the approach. “As we transition from a goal of gross dollars into a broader philosophy of the long-term value of donors, this seemed like a great time to look seriously at best practices with emphasis on sustaining donations,” said Joe Campbell, v.p. of fundraising programming.