Programs/Content
NPR’s first ombudsman: My year as a ‘porous membrane’
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On Jan. 22, 2000, NPR President Kevin Klose asked me to become NPR’s
first ombudsman for the listeners. I remember the date because Kevin’s
idea was — to me — shocking at first. I had been a news manager for 17 years and for the last three, v.p.
of news at NPR. Give up the cut and thrust of management?