No more volunteers on the phone at Wisconsin Public Radio

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Citing concerns about identity theft, Wisconsin Public Radio has traded in its pledge drive volunteers for a hired call center, reports the Wisconsin State Journal. The station doesn’t want to be responsible for someone stealing info from donors, says Jennifer Dargan, manager of on-air fundraising and volunteers, though WPR isn’t aware that any donor info has been compromised in the past. The station cannot afford the insurance that would protect it if it were sued, while the call center is covered up to $100,000 per incident. Minnesota Public Radio and WNYC in New York are also outsourcing calls.